Jeremy Johnson – Medium

Jeremy Johnson

Failure is likely to happen in product development, so why not push back with customer insights?

Not to be a downer, but unfortunately, the numbers for successful experiences aren’t in our favor.

Dec 9, 2021

Frustrated designer

Dec 9, 2021

Inclusive Design is Good Design (and Good Business)

To this day, many people don’t know that an iPhone with no physical buttons is a great device for people who are blind…

Oct 29, 2020

Different people wearing shoes

Oct 29, 2020

Published in
UX Collective

Usability does not automatically increase adoption

Time and time again, I’ve heard the same story… Teams get together, decide what will be best for their customers, run it through usability…

Aug 20, 2020

Looking forward with a compass

Aug 20, 2020

Published in
UX Collective

How Tesla became the most valuable car company in the world

Hint: it’s the experience.

Jun 17, 2020

Red Tesla Model 3

Jun 17, 2020

Published in
UX Collective

Tools to gain customer insights in the age of social distancing

How do you gain customer insights when you need to stay six feet away? How do you get the context of employees, customers, or buyers when…

Apr 29, 2020

Tools to gain customer insights in the age of social distancing

Apr 29, 2020

Published in
UX Collective

How much should you invest in “Customer understanding” for new products and services?

With any new product or service, one of the most important things is to make sure you have a customer base that sees value in what you’re…

Apr 23, 2020

Person with balloon over their face.

Apr 23, 2020

Published in
UX Collective

How the crisis is changing the experience of retail, and what you should do next

Arguably nothing since the rise of social and mobile has changed shopping like our current challenges around COVID-19. I recently wrote…

Apr 10, 2020

Window Shopping at a retail store

Apr 10, 2020

Published in
UX Collective

Are you thinking about how your Customer Experience could go wrong?

No one can predict when things go wrong, really wrong. You can plan for error states, empty data sets and poor connectivity — but large…

Mar 19, 2020

Wrong Way Sign

Mar 19, 2020

It’s time to get a real watch, and an Apple Watch doesn’t count

First off, I’m a bit of a watch nerd. That phrase “you can tell a man by his shoes”, I’m like that but with watches. I’m also passionate…

Apr 5, 2017

It’s time to get a real watch, and an Apple Watch doesn’t count

Apr 5, 2017

The many ways Design adds business value

I know Design adds value. As a process, as a method, as a practice — design can add value across organizations in a number of different…

Mar 9, 2017

The many ways Design adds business value

Mar 9, 2017

Jeremy Johnson

Jeremy Johnson

VP of CX for @projekt202 // former @travelocity @gamestop @sabretn // Passionate about product design, technology, gaming, photography & travel

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